Terms of Service

Digital Change Orders (“the Service”) is a web application that allows licensed contractors to create change orders and time-and-materials documents, deliver them to clients via SMS or email, and collect electronic signatures. The Service is operated by Digital Change Orders LLC.

The Service is intended for use by licensed contractors and construction professionals in the United States. You must be at least 18 years old and legally authorised to enter into contracts in your jurisdiction to use the Service.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate information when creating your account, including your business name, state, and contractor license number where applicable.

You may not share your account with others or use the Service on behalf of another contractor without their explicit authorisation.

You are solely responsible for the accuracy, completeness, and legal compliance of every change order you create and send through the Service. This includes but is not limited to:

• Ensuring that the scope of work, pricing, and terms accurately reflect the agreed work
• Including all information required by your state's contractor licensing laws and any applicable local regulations
• Keeping change order language current with changes in law or your contractual obligations
• Verifying that line items, quantities, and rates are correct before sending

The Service provides a “Note to client” field on each change order specifically to allow you to include additional context, disclosures, or information you are required or choose to communicate to your client. You are responsible for using this field appropriately.

We do not review, validate, or verify the content of any change order. The Service is a tool — the professional judgment and legal compliance obligations are yours.

The Service facilitates electronic signatures on change order documents. These signatures are intended to be legally binding under the federal ESIGN Act (15 U.S.C. §7001) and applicable state law. The Service applies state-specific consent language to documents based on the contractor's registered state.

You are responsible for ensuring that your use of electronic signatures complies with applicable law in your jurisdiction. We strongly recommend having your change order templates reviewed by a licensed attorney before relying on them in disputes. The Service provides a tool — it does not provide legal advice.

Signed documents include an audit record (signer name, IP address, timestamp, device, consent language) that may be used as evidence of the signing event. This audit record is stored securely and separately to support its evidentiary integrity.

You may attach photos to change orders as supporting documentation. Photos attached to a change order become part of that document's record and are included in the signed PDF delivered to both parties. You are responsible for ensuring that photos are accurate, relevant, and that you have the right to use them.

Photos are stored in Cloudflare R2 object storage and are associated with your account. They are retained for the lifetime of the document record.

The Service provides a Q&A messaging feature that allows clients to ask questions about a change order prior to signing, and for you to reply. These messages are stored in our system, are associated with the relevant change order, and form part of the document record.

Messages may be delivered by email using the inbound.digitalchangeorders.com domain. You are responsible for the content and professionalism of all communications sent through the Service.

Pre-signature client questions and your responses may be relevant in a dispute about whether a client had sufficient information before signing. We recommend you answer questions clearly and completely.

You may use the Service only for lawful purposes in connection with legitimate construction contracting work. You may not:

• Use the Service to send fraudulent, deceptive, or misleading documents
• Impersonate another contractor or business
• Use the Service to harass, spam, or send unsolicited messages
• Attempt to reverse-engineer, copy, or resell the Service
• Use the Service in violation of applicable SMS regulations or carrier guidelines
• Abuse the Q&A messaging system or use it for communications unrelated to the relevant change order

When you send a signing link via SMS, you represent that the recipient has provided their phone number in the context of an existing contractor-client relationship and has a reasonable expectation of receiving project-related communications from you. You are responsible for compliance with the Telephone Consumer Protection Act (TCPA) and applicable carrier regulations.

Standard message and data rates may apply to recipients. Every SMS we send includes opt-out instructions (reply STOP).

If you connect the Service to your QuickBooks Online account, you authorise us to create invoices and customer records in QuickBooks on your behalf when a client signs a change order. You are responsible for reviewing synced invoices for accuracy. We are not responsible for discrepancies between change order amounts and QuickBooks records arising from rounding, QuickBooks configuration, or manual changes made outside the Service.

You may disconnect the QuickBooks integration at any time from Settings. Disconnecting does not delete invoices already created in QuickBooks.

The Service is offered on a free tier (3 change orders per month) and paid plans. Paid plan pricing is as described on our pricing page. Payments are processed by Stripe. Subscriptions are billed monthly and may be cancelled at any time.

The monthly send limit resets on the first of each calendar month. Credits purchased supplement your plan limit and are consumed before the plan limit applies.

Credits purchased have a 12-month expiry from the date of purchase. Unused credits are not refundable after expiry. This is disclosed at the time of purchase.

Your documents and data remain accessible and exportable regardless of subscription status.

You retain ownership of all documents and data you create using the Service. By using the Service, you grant us a limited licence to store, process, and transmit your documents as necessary to provide the Service.

You can export all your signed documents at any time from Settings → Export. This right is permanent and not affected by subscription status.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features of the Service with reasonable notice. If we discontinue the Service entirely, we will provide at least 30 days' notice and ensure you can export your documents.

The Service is provided “as is” without warranty of any kind, express or implied. We do not warrant that the Service is error-free, that documents produced will be enforceable in all circumstances, or that electronic signatures will be accepted in all legal proceedings.

The Service is a tool to facilitate change order documentation. It is not a substitute for legal advice. For high-value contracts or complex legal situations, consult a licensed attorney.

We provide state-specific disclosure language as a convenience based on your registered state. This language is not updated in real time as laws change. You are responsible for verifying that the language in your change orders meets current legal requirements in your jurisdiction.

To the maximum extent permitted by law, Digital Change Orders LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of revenue, disputes with clients, or unenforceability of signed documents. Our total liability to you for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of California.

Questions about these terms: hello@digitalchangeorders.com